Drone (UAV) Operator & Support Lead at Hammer Missions

Updated: Mar 21


credit: xkcd




📋 Job brief


  1. Do you enjoy solving technical challenges with a big impact on the future?

  2. Do you currently or have you formerly provided drone services?

  3. Would a dynamic fast moving startup be the ideal workplace for you?

If your answer is all of the above, then we need to hear from you!


At Hammer Missions™, we help drone pilots collect and analyze better drone data by using our adaptive mission planning app and web-based data analysis platform.

We're currently on the hunt for a hands-on drone pilot and support lead who can take charge of testing new product releases & supporting our growing customer base. You will be working very closely with our senior management, software engineers and digital marketers in this role and will be leading all testing & support functions at the startup from beginning to completion!


This is an opportunity to be a part of the founding team, and significantly influence product, testing & support activities and play a significant role in shaping the future of aerial robotics.



💪 Responsibilities


Take Ownership of product quality and technical customer support.

>> Field Testing and QA

  • Plan, design and implement testing strategies for products in R&D.

  • Analyze, test and monitor company software in production.

  • Conduct frequent field-tests to test software products in a live environment.

  • Provide written feedback to the team based on field tests and support queries.

>> Technical Support & Input

  • Support marketing teams in generating high quality technical content.

  • Support current and prospective customers via email, web chat and company forums.

  • Document and maintain the company's product wiki & support articles.

  • Aid product planning by providing feedback received from customers.


✨ Skills & Qualifications

Core

  • Strong RC flying skills on quad-copter drones.

  • High attention to detail and strong analytical skills.

  • Comfortable context switching between multiple tasks.

  • A high-level understanding of product testing and QA.

  • 2+ Years experience as a commercial drone operator in the UK.

  • 2-5 Years experience in a technical role at a B2B organisation.

  • Experience in a customer facing role (sales or support).


Plus

  • Technical qualifications in drones, cameras, geospatial data or related field.

  • PfCo, A2 CofC or other aerial vehicles certification.

📍 Location


We're based in West London, UK.


🚗 Travel


Fully Remote with ad hoc commute to our offices in west London. You might also travel to and from drone flying sites in and around west London to test systems in R&D. Don't worry, you'll be travelling with other members of team and it will be all paid for by us!


🎁 Perks

  • Competitive Salary + Company Equity Options

  • 29 Holidays - swap out your bank holidays for other days.

  • Flexible working hours

  • Company M1 Macbook (or equivalent), screens, headphones - anything you need to be productive.

  • Your own DJI Tello Drone! (or equivalent)

  • Buy any testing or support-related book on us

  • Monthly team lunches and activities


💡 About Us


At Hammer, our mission is to power the future of aerial work. Our current software products Hammer App and Hammer Hub help drone professionals and Enterprise drone programmes collect quick and precise inspection data for a number of different infrastructure assets: roofs, facades, power-lines, towers, solar panels, wind turbines and more.


Having deployed our software globally, we're quickly moving into a number of different drone verticals. If you'd like to join a fast-growing team and shape the future of aerial data and mobile robotics, please get in touch with us below.


We look forward to hearing from you!









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